Complaining about INZ services and processes
You can lodge a complaint about a service you received from us or if you think we did not follow the correct process. Search the website or call the contact centre for information about visa applications.
Make a complaint
We have different processes for making a complaint or providing other feedback, depending on what it is about.
Contact us
- Postal addresses for sending paper documents
- Offices outside New Zealand
- Make a complaint
- Complaining about INZ services and processes
- Complaint about the service provided by a Visa Application Centre
- Complaint about the service provided by a licensed immigration adviser
- Feedback about an employee who has left their employment
- Report an immigration offence
- Request my information
- Request personal information for someone else
- How to request a change to your NZeTA
- Media query
- Contact other New Zealand government agencies
- Providing immigration advice to migrants
Complaint about the service provided by a Visa Application Centre
Contact VFS Global to make a complaint about a Visa Application Centre.
Complaint about the service provided by a licensed immigration adviser
Immigration Advisers Authority (IAA) are responsible for receiving complaints about licensed immigration advisers and anyone giving immigration advice unlawfully without a licence.
Feedback about an employee who has left their employment
If a worker from overseas has a visa that specifies employment with your business and unexpectedly leaves that employment, you can inform us about it.